We want to keep you riding! All of our frames and bikes are covered by warranty, here's what that means.
Steel – lifetime (limited to original owner)
Aluminium – lifetime (limited to original owner)
Warranty does not cover: Normal wear and tear; Improper assembly; Improper follow-up maintenance; Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold; Damage or failure due to accident, misuse, abuse, or neglect; Labour charges for part replacement or changeover.
Wear and tear is damage occurred through normal riding circumstances. Bicycles have many moving parts which inevitably cause parts to wear and potentially make more noise than usual which normally means it requires maintenance. For example, your chain and cassette are in constant contact and if improperly maintained this can cause premature wear and tear, this is not covered by manufactures warranty. The below listed components are items subject to regular wear and tear and excluded from warranty, unless subject to a manufacturing defect: Chain, Cassette, Brake pads, Bearings, Grips/bar tape, Tyres, Stripped bolts/threads, Transmission parts, Braking surfaces, Inner and outer gear/brake cables, Rubber moving parts such as seals etc.
Ridgeback branded components such as bar or stem carries a two-year warranty period for the original owner with proof of purchase.
For any warranty concerns regarding third party brands (i.e. Fox Suspension, Shimano components etc) specified on your Ridgeback bike please follow the relevant brand's warranty procedure. If you need some assistance in finding out who to contact for these cases, please go to your place of purchase, or failing that, contact us and we will guide you as much as we can.
Please contact your original place of purchase, along with your proof of purchase where it can be processed. If your original place of purchase is no longer available to contact, please use our Stockist Locator to find your nearest dealer to help start your warranty claim.
We always aim to get our customers back on their bike as soon as possible. The time taken to process a warranty claim varies on a case by case basis and your dealer can advise on this when your claim is in progress.
Once you have been advised about your warranty claim by your Ridgeback dealer, they will open a case with our distributor, Sportline. This case will be assigned a unique number, at which point the item(s) will be packaged by the Ridgeback dealer and returned to Sportline’s warranty department for assessment.
Your point of contact is the Ridgeback dealer that you returned your item to.
Any individual item returned and approved as a warranty claim will be either repaired or replaced which is down to Ridgeback's discretion.
If your item is no longer manufactured, then we reserve the right to replace your warranty claim with a similar product, of a similar value.
In the event of a successful warranty claim, it’s the original dealer’s responsibility to cover the costs incurred. If your warranty case is dealt with by a dealer that you did not purchase your Ridgeback bike from, it is up to the customer to cover the costs incurred. If your warranty claim is unsuccessful, then the customer is liable for any labour charges incurred.
We have a nationwide dealer network, who are our representatives on the ground. You can find your nearest stockist here.
If you bought your Ridgeback bike online and have your proof of purchase you are still covered by warranty. Please contact your place of purchase or take your bike to your local dealer, where your claim will be assessed.
No matter which country you bought your Ridgeback bike in, you qualify for our warranty service. Please take your bike to your new local dealer, along with your proof of purchase where your claim will be assessed.
Unfortunately not – only the original owner receives warranty service.
Although more challenging, it may be possible to claim – for example, if the shop you purchased from holds a record of the purchase and can reproduce your proof of purchase.
We do not presently operate any crash replacement schemes.