Here we have compiled a long list of the most popular questions we get asked. If you need more information, please contact us.
We believe in supporting your local bike shop! That’s why we have an extensive network of expert dealers who can help you get your perfect Ridgeback, whether you’re after a reliable tourer or your first mountain bike.Find your local dealer here. You can also buy your new Ridgeback through Freewheel – your local bike shop online. You have the option to have your new bike delivered to your local dealer, or to your door.
We’ve partnered with Freewheel as a solution to offer Ridgeback bikes online whilst supporting local bike shops at the same time. Freewheel are essentially your local bike shop online. Each online sale supports the selected bike shop with a percentage of your sale, whether you choose to click & collect or get it delivered straight to your door. Please note that Freewheel currently only deliver within the UK at this time.
The best way to test-ride a Ridgeback is to contact your nearest stockists and ask what models they have available to test.
All of your warranty questions are answered here.
Unfortunately we do not stock replacement touch up paints. However, we do have a list of nearest-match paint codes that you can download here. This is our complete known paint colour history - if it's not listed then unfortunately we do not have a reference colour available. All colours listed are a closest match, but not exact, to the original and ideally suited to touching up stone chips in discreet areas.
It’s hard for us to specify if certain brands of mudguards/racks will be compatible on your bike as it depends on the model you have and your wants/needs. Your best option will be to talk to your local bike shop or ask the mudguard/rack manufacturer.
It’s really hard to give safe and accurate technical advice over the internet. We’d always advise going to see an expert. We suggest taking it in to your local Ridgeback dealer, where they can see the bike and diagnose any technical or mechanical issues that you’re having with your bike. If you have a warranty claim, they can handle that too.
Unfortunately, we do not range Ridgeback branded components for after sale. Your local Ridgeback dealer may be able to source a spare.
Check out our catalogue archive dating back to 2010here.
We recommend noting down your frame number (located on the underside of the Bottom Bracket) and using one of the many online services available.
We’re sorry to hear you are not satisfied with your new bike. We want to get it right - if you have purchased a bike from one of our dealers, please return it to the store you purchased it from within 30 days (along with proof of purchase). They will discuss the options available to you and rectify the situation. Alternatively, if you purchased the bike from our online retail partner Freewheel in the last 30 days and it has not been used, you can get in touch with them directly and they will arrange a collection. You will need to provide the following information: Your full name and collection address including postcode; Your Freewheel order number and confirmation of bike model; Your preferred date of collection (Monday to Friday only); Your contact telephone number (to give to the courier). Please note if the bike is unwanted, there will be a charge for collection. You will also need to package the bike as it was received in the original box. If you purchased the bike online through Freewheel and chose to collect it from your local Freewheel authorised store you have the option to return it via that store as well.
We’re always looking out for keen riders who are planning trips so we are open to receiving sponsorship proposals to consider. Email us at firstname.lastname@example.org and we’ll be in touch.
Ridgeback do not offer finance directly. However, through our online retail partner Freewheel, you are able spread the cost of your new bike via a finance scheme. If you spend over £500 on a bike you can apply to pay via finance for up to 12 months with 0% interest, subject to term and conditions. For more information please see the Freewheel finance page here.
You may be seeing a message at the top of the website saying your browser is not supported, which means your browser is likely out of date and you need to update it.
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If you have general problems, we recommend that you make sure you have the latest updates and patches for your web browser and operating system.
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